terms & conditions

Gypsea Tails Policies & Terms and Conditions 2026

At Gypsea Tails, our priority is ensuring the safety, happiness, and well-being of every Dog in our care. By booking our services, you agree to the following terms and conditions, designed to create the best possible experience for your Dog and our team.

General Policies

  1. Vaccinations: All Dogs must have current C5 vaccinations administered within the past 12 months. Proof required before first tribe adventure.

  2. Health & Well-Being: Dogs must be in good health, free from contagious illnesses, and on a regular flea, tick, and worm prevention program. We reserve the right to refuse service if your Dog appears unwell.

  3. Behaviour: Dogs must not display aggressive behavior (biting, lunging, unprovoked attacks) toward people or other Dogs. A meet-and-greet assessment may be required.

  4. Bookings: Bookings are confirmed only once we receive a completed your “New Client Questionnaire”. We reserve the right to decline bookings if we feel your Dog isn’t a good fit for the service.

Payments & Cancellations

  1. Payment Terms: All prices include GST and are payable via our online booking system. Payment is due at time of booking to secure your Dog's spot.

  2. New Clients: You will receive a New Client Onboarding Questionnaire to better understand your Dogs individual needs.

  3. Cancellations: We require a minimum of 72 hours’ notice for cancellations. Late cancellations or no-shows may result in a fee.

  4. Refunds: Refunds are considered on a case-by-case basis and are not guaranteed for cancellations made outside the policy.

Liability

  1. While we take every precaution to ensure your Dog’s safety, Gypsea Tails is not liable for any injury, illness, or unforeseen incidents that may occur during their time with us.

  2. By booking, you acknowledge that Dogs will interact with other Dogs and engage in activities that carry inherent risks.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Gypsea Tails, its owners, employees, and contractors from any claims, damages, losses, or expenses (including legal fees) arising from:

- Your Dog's behavior, including biting, attacking, or injuring other Dogs, people, or property

- Your failure to disclose known behavioral or health issues

- Your Dog's escape or running away during our care

- Any breach of these terms and conditions by you

This means: If your Dog causes damage or injury, you are responsible - not us.

Daycare & Adventure Groups

  1. Pick-Up & Drop-Off: Drop-off and pick-up times must be adhered to. Late pick-ups will incur an additional fee.

  2. Group Dynamics: To maintain a positive experience, Dogs in group settings must demonstrate good socialisation skills. If your Dog requires additional support, we’ll discuss options for tailored care.

  3. Safety First: Dogs will always be supervised during adventures, and activities are tailored to their energy levels and abilities.

Overnight Care

  1. Health Emergencies: In the unlikely event of an emergency, we’ll contact you immediately. If urgent care is needed, we’ll take your Dog to the nearest veterinarian.

Additional Notes

Gypsea Tails reserves the right to amend these terms with 30 days notice. Continued use of our services constitutes acceptance of updated terms.

QUESTIONS?

For questions about these terms, contact: Email: hello@gypseatails.com

We're here to help! Our priority is ensuring the safety, happiness, and wellbeing of every Dog in our care.

Last Updated: 02nd Feb 2026

Thank you for choosing Gypsea Tails. We can’t wait to care for your furry family member!